Service & Support

Benefits

  • Auto Toner Replenishment System®
  • Toner levels are monitored remotely by mpsSelect
  • Replenishment based on days of toner remaining, based on consumption rates
  • Supply Routing Label® is attached to supply with all local/internal delivery and routing information (in all ship to locations of 25 or more devices)
  • No need to order any supply item
  • No mis-orders
  • No overnight orders
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  • No “rogue” buying
  • Lower supplies inventory

If you are like most companies, you probably have devices from multiple manufacturers. This means multiple supply vendors and multiple support contracts. The challenge is finding a company that can manage a fragmented environment.  We can provide Service and Support agreements for several of the leading manufacturers in the industry.

Our Service & Support program is designed to help you control and reduce the cost of maintenance and supplies. Unlike other incomplete Service Programs that only include supplies and emergency service, our program offers a comprehensive suite of services that deliver a proactive approach to keeping you productive and lowering your overall costs.

A Comprehensive Service and Support Program

icon-device1. Device Monitoring Software
We monitor your networked devices with a data collection tool that enables us to respond proactively to restock supplies or provide service. View the real-time status of your entire fleet of connected MFPs & printers, through an intuitive web-based management console. Usage reporting provides useful information to make effective management decisions to optimize and update the fleet on an ongoing basis.

icon-toner2. Core Supplies-Toner
We partner with several of the largest distributors of supplies in the United States.  They stock a wide range of OEM and compatible cartridges for major printer brands like HP, Kyocera, Xerox, Lexmark and many others. Even if you have multiple brands of printers in your fleet, you can look to us as your single source for printer supplies.

icon-service3. Service, Parts & Labor
When a device is down, and onsite support is needed, we will reply within 1 hour of you call and respond within 4 hour time period  through our local service department and  authorized printer service agents. Your devices stay online keeping your office productive. Ongoing service ensures that your printers and MFPs will last longer, extending the lifecycle of your assets.

icon-inventory4. Inventory Management
Our software monitors the supply levels in each of your devices and automatically ships out a cartridge to a printer when it is running low. Our ATRS Auto Toner Replenishment System ensures that your printers do not run out of supplies and reduces the cost of having a large inventory of cartridges in your facilities.

Flexible Billing Models

You can take advantage of all of the benefits of Service & Support through our flexible billing models. When you meet with your business consultant, a usage-based billing program will be tailored to fit your company’s specific needs.

Learn more about how you could benefit: contact us today at (520) 745-4477.